Returns Policy

Returns Policy

Last Updated: September 2023

1. Introduction

Welcome to Red Anvil Pty Ltd (Registration number: 2023/885533/07) ("we," "our," or "us"). We value our customers' satisfaction and aim to provide high-quality golf cart parts and components. This Returns Policy outlines our guidelines for returning products purchased through our online store.

2. Eligibility for Returns

2.1. Products Covered:

• This policy covers returns for products purchased from our online store. We offer performance parts, maintenance parts, replaceable wear & tear items,  electronics, and accessories.

2.2. Condition:

• To be eligible for a return, the product must be in its original condition, unused, and with all original packaging, tags, and labels intact.

2.3. Timeframe:

• Customers must initiate a return request within 30 days from the date of delivery.

3. Returns Process

3.1. Contact Us:

• To initiate a return, please contact our customer support team at sales@redanvil.co.za or +27 (0) 82 896 3727 . Provide your order number and details of the product you wish to return.

3.2. Return Authorization:

• We will provide you with a Return Authorization Number (RAN) and instructions on how to return the product. Please do not return items without obtaining an RAN.

3.3. Return Shipping:

• Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong item shipped or product defects).

3.4. Refund or Exchange:

• Once we receive the returned product and verify its condition, we will process your refund or exchange. Refunds may not be issued using original payment method.

4. Exceptions

4.1. Non-Returnable Items:

• Some items, such as customised or special-order products, may not be eligible for returns unless they are defective or damaged.

4.2. Electronics and Warranty:

• Electronics may have specific warranty terms. Please refer to the warranty information provided with the product for details on warranty coverage and returns related to electronic components.

5. Refunds

5.1. Processing Time:

• Refunds will be processed within 14 business days after receiving the returned product. Please allow additional time for your bank or payment processor to process the refund.

6. Contact Us

If you have any questions or concerns about our Returns Policy, please contact us at:

Red Anvil Pty Ltd

18A Benard Road, Bedfordview, Germiston, 2007.

sales@redanvil.co.za

+27 (0) 82 896 3727