Shipping Policy
Red Anvil (Pty) Ltd. Shipping Policy
Products and Shipping Coverage
๐ฆ Red Anvil (Pty) Ltd. specializes in parts for EZGO, Club Car, and Yamaha golf carts. We cater exclusively to customers within South Africa.
Shipping Methods
๐ Carrier: We partner with The Courier Guy for all deliveries.
๐ Delivery Options: We currently offer standard delivery only.
Order Processing & Delivery Timeframes
โณ Processing Time: Orders are processed within 1-2 business days.
๐ Delivery Timeframes:
- Local Shipping: Estimated delivery is 2-3 business days after order processing.
Shipping Costs
๐ฐ Free Shipping: Available for orders over R1000.
๐ณ Standard Shipping: A flat rate of R250 applies to orders under R1000.
Returns & Exchanges
๐ Return Window: Returns are accepted within 30 days of delivery.
๐ฆ Return Shipping Costs: Customers are responsible for the cost of return shipping.
๐ ๏ธ Damaged or Lost Items: Red Anvil assumes the risk for items that are damaged or lost during delivery. Please contact our sales department for assistance.
Tracking and Notifications
๐ก Order Tracking: Tracking information will be provided for all orders.
โ๏ธ Communication Channels: Shipping updates are sent via email and can also be accessed on our website.
Shipping Restrictions
๐ Battery Items: Golf cart batteries must be collected from our warehouse; they are not eligible for delivery.
๐ Address Requirements: We only deliver to physical addresses. PO boxes are not supported.
Packaging
๐ฆ Packaging: Standard packaging methods are used to ensure your items arrive in good condition.
Dispute Resolution
๐ Contact Information: For disputes related to delayed, lost, or damaged shipments, please contact:
๐ง Email: sales@redanvil.co.za
๐ Phone: +27 (0)81 644 9752
๐ Resolution Process: Disputes will be handled internally through our sales department.
Additional Information
โ๏ธ Handling Fees: No additional handling fees are applied.
๐ก๏ธ Shipping Insurance: Currently, we do not offer optional shipping insurance.
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Seasonal Changes: Shipping terms remain consistent throughout the year.