Red Anvil (Pty) Ltd. Shipping Policy
Products and Shipping Coverage
📦 Red Anvil (Pty) Ltd. specializes in parts for EZGO, Club Car, and Yamaha golf carts. We cater exclusively to customers within South Africa.
Shipping Methods
🚚 Carrier: We partner with The Courier Guy for all deliveries.
📋 Delivery Options: We currently offer standard delivery only.
Order Processing & Delivery Timeframes
⏳ Processing Time: Orders are processed within 1-2 business days.
📍 Delivery Timeframes:
- Local Shipping: Estimated delivery is 2-3 business days after order processing.
Shipping Costs
💳 Standard Shipping: A standard shipping fee of R199 applies to all orders. Please note that exclusive products may incur separate shipping charges.
Returns & Exchanges
🔄 Return Window: Returns are accepted within 30 days of delivery.
📦 Return Shipping Costs: Customers are responsible for the cost of return shipping.
🛠️ Damaged or Lost Items: Red Anvil assumes the risk for items that are damaged or lost during delivery. Please contact our sales department for assistance.
Tracking and Notifications
📡 Order Tracking: Tracking information will be provided for all orders.
✉️ Communication Channels: Shipping updates are sent via email and can also be accessed on our website.
Shipping Restrictions
🔋 Battery Items: Golf cart batteries must be collected from our warehouse; they are not eligible for delivery.
📍 Address Requirements: We only deliver to physical addresses. PO boxes are not supported.
Packaging
📦 Packaging: Standard packaging methods are used to ensure your items arrive in good condition.
Dispute Resolution
📞 Contact Information: For disputes related to delayed, lost, or damaged shipments, please contact:
📧 Email: sales@redanvil.co.za
📞 Phone: +27 (0) 81 644 9752
🔍 Resolution Process: Disputes will be handled internally through our sales department.
Additional Information
⚙️ Handling Fees: No additional handling fees are applied.
🛡️ Shipping Insurance: Currently, we do not offer optional shipping insurance.
📅 Seasonal Changes: Shipping terms remain consistent throughout the year.