Shipping policy

Red Anvil (Pty) Ltd. Shipping Policy

Products and Shipping Coverage

📦 Red Anvil (Pty) Ltd. specializes in parts for EZGO, Club Car, and Yamaha golf carts. We cater exclusively to customers within South Africa.

Shipping Methods

🚚 Carrier: We partner with The Courier Guy for all deliveries.
📋 Delivery Options: We currently offer standard delivery only.

Order Processing & Delivery Timeframes

⏳ Processing Time: Orders are processed within 1-2 business days.
📍 Delivery Timeframes:

Local Shipping: Estimated delivery is 2-3 business days after order processing.

Shipping Costs

💰 Free Shipping: Available for orders over R1000.
💳 Standard Shipping: A flat rate of R199 applies to orders under R1000.

Returns & Exchanges

🔄 Return Window: Returns are accepted within 30 days of delivery.
📦 Return Shipping Costs: Customers are responsible for the cost of return shipping.
🛠️ Damaged or Lost Items: Red Anvil assumes the risk for items that are damaged or lost during delivery. Please contact our sales department for assistance.

Tracking and Notifications

📡 Order Tracking: Tracking information will be provided for all orders.
✉️ Communication Channels: Shipping updates are sent via email and can also be accessed on our website.

Shipping Restrictions

🔋 Battery Items: Golf cart batteries must be collected from our warehouse; they are not eligible for delivery.
📍 Address Requirements: We only deliver to physical addresses. PO boxes are not supported.

Packaging

📦 Packaging: Standard packaging methods are used to ensure your items arrive in good condition.

Dispute Resolution

📞 Contact Information: For disputes related to delayed, lost, or damaged shipments, please contact:
📧 Email: sales@redanvil.co.za
📞 Phone: +27 (0)81 644 9752

🔍 Resolution Process: Disputes will be handled internally through our sales department.

Additional Information

⚙️ Handling Fees: No additional handling fees are applied.
🛡️ Shipping Insurance: Currently, we do not offer optional shipping insurance.
📅 Seasonal Changes: Shipping terms remain consistent throughout the year.